Other people’s thoughts on Enterprise 2.0
Just so you don’t think I’m alone in having some doubts about E2.0, here are some other interesting commentators from around the web.
Incredibly dull by Andrew Gent
Any company planning to adopt web 2.0 has to first accept two basic facts about corporate life and then take several steps to ensure their web 2.0 efforts are successful. The two basic facts that need to be accepted are:
A business is not a democracy. It cannot be run by the wisdom of the crowd. You can delegate responsibility, but ultimately management is responsible (legally and financially) and will dictate the direction of the company.
Employees are individuals and will decide for themselves whether they believe a decision, a direction, or an activity is good or bad. That doesn’t mean they won’t follow orders (except in extreme cases) but it will significantly impact the performance and effectiveness of any process, to the point of influencing what business efforts succeed and which fail.
Above and Beyond KM by Mary Abraham
Is it in the nature of lawyers to be collaborative? By collaborative, I mean more than simply working with others to get a job done. By collaborative, I mean a mindset or tendency that favors sharing intellectual resources with others over individual hoarding, that understands that the work of a group can be so much more powerful than the work of an individual, that prefers to work through problems with others in the belief that this process leads to better solutions. Does this sound like many lawyers you know?
Fast Forward Blog by Jim McGee
While there are people who have thought about the problems of applying technology to complex knowledge work processes and practices, their work has not achieved the widespread adoption it needs to be a meaningful factor in most organizations. Some good entry points into this work include:
- Doug Engelbart. Toward High-Performance Organizations: A Strategic Role for Groupware
- Alan Kay. The Real Computer Revolution Hasn’t Happened Yet
- Dave Snowden. Cognitive Edge (Snowden’s blog may be the simplest place to start here; the papers tend to be a bit academic)
- Jeff Conklin. Wicked Problems and Social Complexity (pdf). Cognexus Institute
The inventory of technology solutions promising to streamline, improve, or transform group activities continues to grow, although it often seems more like baroque and rococo variations on a handful of themes than like new insights or frameworks. Will the next implementation of threaded discussion make any major contribution to educating a group on when and how to make effective use of that technique? Or to understanding what situations make it a poor choice of tool?
infovark by Gordon Taylor
There’s no doubt that a more aware and better connected knowledge worker has the potential to be a more productive one. But the social dimension is only one part of the Enterprise 2.0 equation. In a business context, making connections and managing relationships is a means, not an end.
This is the Big Difference between Web 2.0 and Enterprise 2.0. Enterprise 2.0 needs to deliver measurable value – not just get a bunch of people together to click on advertisements.